Terms and Conditions

Account Registration and Eligibility

Players must be at least 18 years of age or meet the minimum legal gambling age in their jurisdiction, whichever is higher, to register an account at Golisimo Casino. Registration requires accurate personal information including legal name, date of birth, residential address, and valid email address. Each player may maintain only one account, with duplicate accounts subject to immediate closure and forfeiture of any balances or winnings.

The casino reserves the right to request identity verification documents at any time, including government-issued identification, proof of address, and payment method verification. Failure to provide requested documentation within reasonable timeframes may result in account suspension and withdrawal processing delays. Players from restricted jurisdictions as determined by licensing requirements are prohibited from registering or playing for real money.

Deposits and Withdrawals

All deposits must originate from payment sources registered in the player’s own name. Third-party deposits are strictly prohibited and will result in transaction reversal and potential account closure. Minimum and maximum deposit limits vary by payment method as outlined in the banking section, with the casino reserving the right to adjust these limits at its discretion.

Withdrawal requests undergo verification procedures to ensure compliance with anti-money laundering regulations and fraud prevention protocols. First-time withdrawals typically require identity verification before processing. Subsequent withdrawals from verified accounts are processed within the timeframes specified for each payment method, though the casino reserves the right to delay withdrawals for additional security checks when necessary.

Bonuses and Promotions

All bonus offers are subject to specific terms and conditions that must be reviewed before activation. Wagering requirements specify the amount of play-through needed before bonus funds convert to withdrawable cash. Contributions toward wagering vary by game type, with slots typically contributing 100% while table games and live casino contribute lesser percentages or are excluded entirely.

Maximum bet limits apply while bonus funds are active, with violations potentially voiding the bonus and associated winnings. Bonus funds and free spin winnings may be subject to maximum withdrawal caps as specified in individual promotion terms. Players must complete wagering requirements within the specified validity period, after which unclaimed bonuses and associated winnings expire and are removed from accounts.

Bonus abuse including but not limited to creating multiple accounts, coordinated play, or exploitation of software errors results in immediate forfeiture of bonuses, winnings, and potentially account closure. The casino reserves the right to withhold or cancel promotional offers from players suspected of irregular play patterns or bonus hunting behavior.

Responsible Gaming

Golisimo Casino promotes responsible gambling practices and provides tools to help players maintain control over their gaming activities. Deposit limits allow players to restrict the amount they can fund within specific timeframes. Session time reminders notify players of elapsed gaming duration, encouraging regular breaks. Self-exclusion options enable players to temporarily or permanently block access to their accounts.

Players concerned about problem gambling can access support resources through organizations like the Canadian Problem Gambling Helpline at 1-866-531-2600 or via email at support@problemgambling.ca. The casino cooperates with self-exclusion databases and will honor requests to restrict access across multiple platforms when properly documented.

Game Rules and Fair Play

All games operate on certified Random Number Generators ensuring fair and unpredictable outcomes. The casino does not guarantee any specific results or return to player percentages for individual sessions, as short-term variance is inherent to gambling activities. Malfunction voids all pays and plays, with affected bets refunded to player accounts.

Players are prohibited from using automated betting software, bots, or any form of advantage play that exploits software vulnerabilities. Collusion between players in multiplayer games or live dealer environments results in immediate account closure and confiscation of funds. The casino reserves the right to void bets and withhold winnings obtained through fraudulent means or violation of game rules.

Privacy and Data Protection

Player information is collected, stored, and processed in accordance with applicable privacy laws and regulations. The casino implements appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or loss. Player information may be shared with payment processors, licensing authorities, and third-party service providers as necessary to operate the casino and comply with legal obligations.

Marketing communications are sent only to players who have opted in to receive promotional materials. Players can unsubscribe from marketing emails at any time through account settings or by following unsubscribe links in email communications. The casino does not sell or rent player information to third parties for their own marketing purposes.

Account Closure and Inactivity

Players may close their accounts at any time by contacting customer support and requesting closure. Accounts with zero balance close immediately, while accounts with remaining funds require withdrawal processing before final closure. The casino reserves the right to close accounts for violations of terms and conditions, fraudulent activity, or at its discretion with appropriate notice.

Inactive accounts with no login activity for 12 consecutive months may be charged monthly maintenance fees as permitted by licensing requirements. Players will receive email notification before inactivity fees are applied. To avoid these charges, players should log in periodically or withdraw funds and close accounts they no longer intend to use.

Modifications to Terms

The casino reserves the right to modify these terms and conditions at any time with or without prior notice. Material changes will be communicated through email notification or prominent website announcements. Continued use of the casino following term modifications constitutes acceptance of the updated conditions. Players who disagree with changes should discontinue use and withdraw their funds before modifications take effect.

Dispute Resolution

In the event of disputes between players and the casino, both parties agree to first attempt resolution through good faith negotiation with customer support. Unresolved disputes may be escalated to the casino’s licensing authority as specified in the site footer. Players in certain jurisdictions may have access to alternative dispute resolution mechanisms or regulatory bodies overseeing gambling activities.

The casino’s decision on gameplay disputes is final unless overturned by the licensing authority or applicable regulatory body. Transaction disputes involving payment processing errors should be raised with customer support promptly, as delayed reporting may limit the casino’s ability to investigate and resolve issues.